Website Maintenance Service Level Agreement
How long will my Website Maintenance take?
Website Maintenance is performed within a set timeframe so you'll always know how long your individual job will take. We'll provide you with the timeframe for your job when your quote is issued, based on the Service Level Agreement (SLA) below.
Website Maintenance Service Level Agreement
Your job will be completed within the timeframes as shown in the table below.
Service Level Agreement (SLA) | |
| Hours quoted for a single job | Your job will be completed by |
|---|---|
| Less than one hour | 5:30pm, the same day* |
| One to two hours | 5:30pm, the next business day* |
| Two to four hours | 5:30pm, within two business days* |
| Four or more hours | Timeframes will be issued with your quote |
*Providing the request is received by 11:30am.
Requests received after 11:30am will take an additional business day.
All times referred to in the SLA are Eastern Standard Time (EST).
Service Level Agreement effective from 01/07/2010 until 31/12/2010.
Still have questions?
If you have questions about website maintenance, please contact us and we'll do our utmost to find a solution to match your requirements, or feel free to request a website maintenance quote using our online form.