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Service Level Agreement

How long will my website maintenance take?

Website maintenance is performed within a set timeframe so you'll always know how long your individual job will take. We'll provide you with the timeframe for your job when your quote is issued, based on the service level agreement (SLA) below.

Website maintenance service level agreement

Your job will be completed within the timeframes as shown in the table below.


Hours quoted for a single jobYour job will be completed by
Less than one hour5:00pm, the next business day*
Less than two hours5:00pm, within two business days*
Less than three hours5:00pm, within three business days*
Three or more hoursA time frame will be issued with your quote

*Providing your request is received by 12pm, otherwise please add an additional business day.
All times quoted are AEST. This service level agreement is valid until 31/12/2020.


How do I find out more?

Feel free to contact us if you have any questions.

 

Want to talk about it?

If you'd prefer to discuss things over the phone, book a consultation with one of our website support specialists

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