Below is a list of frequently asked questions about website maintenance. Hopefully this helps you find answers to your questions, but if you can't find the answer here, please contact us.
Q1: How long does it take to complete website maintenance changes on my website?
A: This depends on how much website maintenance is required to complete your request. Timeframes will be included with your quote. All work is done subject to a service level agreement.
Q2: Is website maintenance billed in one hour blocks?
A: No. Website maintenance is billed in 15 minute increments, with a minimum of 30 minutes per job. This means you don't have to pay for an hour if a job takes less than an hour.
Q3: Are there website maintenance changes you can't do?
A: Yes. Sometimes we can't perform a website maintenance request. This could be due to the language your website was built in, restrictions imposed by your current provider, or other reasons.
Q4: Can I do website maintenance changes myself?
A: This depends on the type of website you have. If your website doesn't enable you to, we can discuss options about converting your website into a CMS (Content Management System).
Q5: Can I get a discount on website maintenance?
A: Yes. If you use five or more hours of website maintenance in a calendar month, you'll get up to 20% off your monthly bill. For full details, read the website maintenance pricing page.
Want to talk about it?
If you'd prefer to discuss things over the phone, book an appointment with one of our website support specialists
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